Contact
The line is answered by the lending team
Not a switchboard and not a call centre. Whether you are the borrower or the broker placing a client's case, you can put the situation to someone who can tell you where you stand — usually on the first call.
How to reach us
Where to find us
One office · Birmingham city centreBank House on Cherry Street is the whole company. Business development, underwriting, case management, finance and the directors are all in the same building, which is why a question asked at eleven usually has an answer by twelve.
- Address
- Bank House, 8 Cherry Street
Birmingham B2 5AL - Opening hours
- Monday to Friday, 9am – 5pm
Closed weekends and bank holidays - Getting here
- Five minutes from Birmingham New Street, and a short walk from Moor Street and Snow Hill.
- Complaints
- The Compliance Officer, at the address above. How we handle complaints.
Who you will speak to
Twelve people, one buildingIf you already know who you need, the whole team is listed with their roles. If you do not, the number above will get you to the right person.
Request a callback
Three fields. One phone call.
Leave your number and we will call you back the same working day, whether you are the borrower or the broker. If you would rather talk now, the office line is answered by the lending team.
Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.
